1. Prices & Payments
a) All tour prices are quoted in the currency specified at the time of booking.
b) Rates are nett per pax (per person) and non-commissionable.
c) Prices include services as outlined in the tour package description and may vary based on seasonal rates, availability, or special promotions.
d) Prices are subject to change without prior notice due to changes in government taxes, fuel surcharges, or supplier rates.
e) For confirmed bookings, prices are guaranteed and will not be affected by future changes unless modifications to the original booking are requested by the guest.
f) Any additional expenses beyond the stated inclusions, such as personal purchases, extra meals, or optional activities, are the responsibility of the participant.
g) All payments must be made in the stated currency.
h) Any currency conversion fees, bank charges, or transaction fees are the sole responsibility of the participant.
i) Where a deposit is required, it is strictly non-refundable unless otherwise stated.
j) This deposit ensures reservation of services, including transportation, entrance fees, and other tour components.
k) A full payment or deposit (as indicated during the booking process) is required to secure a reservation.
l) Payment must be made through approved channels, including bank transfer, credit card, or other official payment methods specified by the operator.
m) Final payment must be settled within the timeline stated in the booking confirmation to avoid automatic cancellation.
n) Upon successful payment, guests will receive an official confirmation via email or messaging platform, which must be presented on the day of the tour.
o) Failure to complete payment within the specified timeframe will result in automatic cancellation of the booking without prior notice.
2. Booking and Confirmation
a) All bookings must be made through our official website, authorized travel partners, or customer service team.
b) Guests are required to provide accurate personal details, contact information, and travel preferences to ensure smooth processing.
c) A booking is considered tentative until payment has been received and confirmation has been issued.
d) Once payment is received, an official Booking Confirmation will be sent via email or designated messaging platform.
e) The confirmation will include essential details such as:
• Tour date and time
• Itinerary overview
• Pick-up and drop-off arrangements
• Number of participants and services included
f) Guests must present a digital or printed copy of the booking confirmation on the day of the tour.
g) Failure to provide proof of booking may result in denial of service without any refund.
h) Any changes to a confirmed booking, including participant names, travel dates, or pick-up locations, are subject to availability and may incur additional charges.
i) Amendment requests must be submitted at least 48 hours prior to the tour departure.
j) Bookings that are not confirmed with full payment or required deposit within the specified period will be automatically cancelled without notice.
k) The operator is not responsible for holding tentative bookings beyond the allowed timeframe.
l) Guests are responsible for reviewing all booking details upon receipt of confirmation and notifying the operator immediately of any discrepancies.
m) Any errors not reported at least 24 hours before the tour may result in additional costs or service limitations.
3. Pick-up and Drop-off
a) Pick-up and drop-off services are provided only from the designated areas specified in the tour package or booking confirmation. Guests are responsible for confirming their pick-up point during the booking process to avoid any confusion or delays on the day of the tour.
b) Exact pick-up times will be communicated once the booking is confirmed. Guests are strongly advised to be ready at least 10 minutes prior to the scheduled time to ensure a smooth departure. Our team strives to adhere to the agreed schedule; however, minor adjustments may be necessary due to operational reasons, guest readiness, or external factors such as traffic conditions and weather.
c) While every effort is made to maintain punctuality, delays may occasionally occur due to circumstances beyond the operator’s control, including but not limited to:
• Heavy traffic or road closures
• Adverse weather conditions
• Unexpected operational challenges
In such cases, the tour itinerary may be adjusted to ensure the best possible experience under the prevailing conditions. The operator will not be held responsible for missed activities or reduced tour duration resulting from these delays.
d) Guests who are not present at the confirmed pick-up location at the specified time may be considered a no-show, and the tour will proceed without them. No refunds or compensation will be provided for missed tours due to late arrival, incorrect pick-up details, or absence at the designated point.
e) Should guests encounter unexpected delays in reaching the pick-up location, they are encouraged to contact our customer service team immediately for assistance. While alternative arrangements are not guaranteed, we will make reasonable efforts to accommodate where possible.
4. Cancellations and Refunds
a) Guest-Initiated Cancellations:
• Cancellations made at least 48 hours before the scheduled tour date are eligible for a full refund of the amount paid.
• Cancellations made within 48 hours of the scheduled tour date are non-refundable due to operational commitments and pre-arranged services.
• Failure to appear on the day of the tour, arriving late beyond the allocated waiting time, or not being present at the designated pick-up point will be considered a no-show, and no refund or rescheduling will be offered.
b) Operator-Initiated Cancellations:
• In rare cases where the operator must cancel a tour due to unforeseen circumstances—such as severe weather conditions, natural disasters, safety concerns, or operational issues—guests will be given the choice of:
o Rescheduling the tour for an alternative date, subject to availability, or
o Receiving a full refund of the amount paid.
• The operator will not be held responsible for any additional costs incurred by guests due to such cancellations (e.g., accommodation, flights, or other travel arrangements).
c) Refund Processing:
• Where applicable, refunds will be processed through the original payment method used at the time of booking.
• Please allow 7–14 business days for refunds to reflect, depending on banking procedures and payment providers.
d) Non-Refundable Components:
• Certain fees, such as non-refundable deposits, third-party charges (e.g., bank fees, credit card processing fees), or special booking arrangements, may not be refundable and will be clearly indicated at the time of purchase.
e) Requesting Cancellation:
• All cancellation requests must be made in writing via email or through the booking platform used for the reservation.
• The time and date of receipt of the cancellation request will determine eligibility for a refund as per this policy.
5. Itinerary Changes
a) Commitment to Published Itineraries: The operator strives to deliver the tour experience as described in the published itinerary, including scheduled activities, sightseeing destinations, and meal arrangements. Every effort is made to ensure that the itinerary is followed as closely as possible to provide a seamless and enjoyable experience for all participants.
b) Circumstances Requiring Changes: Despite careful planning, certain factors may require adjustments to the original itinerary. These may include, but are not limited to:
• Adverse weather conditions that may pose safety risks or hinder access to certain areas
• Road closures, traffic congestion, or government regulations affecting routes and destinations
• Operational issues such as equipment malfunction, unforeseen closures of attractions, or changes in local regulations
• Health, safety, or security concerns impacting the planned schedule
c) Nature of Substitutions: Where an adjustment is necessary, substitutions will be made with experiences of comparable value and interest to ensure overall service quality and customer satisfaction. For example, if a particular attraction is closed, an alternative site of similar cultural or scenic significance will be offered in its place.
d) Refund Policy for Itinerary Changes: No refunds or partial reimbursements will be issued for changes to the itinerary that arise from circumstances beyond the operator's reasonable control, including force majeure events. These may include extreme weather conditions, natural disasters, political disturbances, or other unforeseen events that prevent the original itinerary from being carried out as planned.
e) Guest Acknowledgment: By booking a tour, guests acknowledge and accept that flexibility may be required in certain situations and that minor adjustments to the itinerary are sometimes necessary to ensure safety, comfort, and the overall quality of the travel experience.
6. Liability and Insurance
a) Limitation of Liability: The tour operator takes every reasonable measure to ensure a safe, enjoyable, and memorable experience for all guests. However, the operator shall not be held liable for:
• Loss, theft, or damage to personal belongings during the tour;
• Any injuries, accidents, or illnesses occurring during participation in the tour;
• Delays, interruptions, or cancellations caused by circumstances beyond the operator's reasonable control, including but not limited to natural disasters, adverse weather, strikes, civil disturbances, or government regulations.
b) Force Majeure: The operator is not responsible for any failure to perform or deliver services as specified in the itinerary due to force majeure events. These include, but are not limited to, acts of nature (earthquakes, floods, volcanic eruptions), political unrest, epidemics, transport delays, or unforeseen closures of tourist sites. In such cases, reasonable alternatives will be arranged where possible, but no refunds or compensation will be provided for circumstances beyond the operator's control.
c) Travel Insurance Requirement: To safeguard against unexpected events, participants are strongly advised to purchase comprehensive travel insurance before the commencement of the tour. Recommended coverage includes:
• Medical expenses and emergency evacuation;
• Personal accident coverage;
• Trip cancellation or curtailment due to unforeseen circumstances;
• Loss, theft, or damage to personal belongings and valuables.
d) Guest Responsibility: Guests are expected to exercise caution, follow safety instructions provided by the tour guide, and ensure their own physical capability to participate in scheduled activities. Any pre-existing medical conditions should be communicated to the operator at the time of booking to determine suitability for participation.
e) Acknowledgment of Risk: By confirming a booking, guests acknowledge and accept that certain activities involve inherent risks and agree to participate at their own discretion. The operator shall not be liable for any claims, damages, or expenses beyond what is explicitly covered under these Terms and Conditions.
7. Participant Responsibilities
a) Compliance with Guide Instructions: Guests are expected to follow the instructions and guidance provided by the tour guide or authorized personnel at all times. These instructions are designed to ensure safety, maintain group coordination, and preserve the quality of the overall tour experience. Failure to comply with these directions may result in removal from the tour without any entitlement to a refund.
b) Respect for Local Customs and Cultural Norms: Participants are required to conduct themselves respectfully toward local communities, traditions, and cultural practices. Inappropriate behavior, offensive remarks, or actions that may disturb sacred or historical sites will not be tolerated. Guests are encouraged to engage positively with local customs to enrich their travel experience.
c) Dress Code for Sacred and Religious Sites: When visiting temples or other religious sites, guests must adhere to proper dress codes, which may include:
• Wearing a sarong or sash around the waist
• Covering shoulders and knees
• Removing footwear when entering designated areas
Failure to comply with dress requirements may result in restricted access to certain locations.
d) Prohibited Conduct: The operator reserves the right to refuse service to any individual who:
• Is under the influence of alcohol or drugs;
• Displays behavior deemed unsafe, disruptive, or offensive to other guests or local communities;
• Engages in activities that could damage property, harm the environment, or jeopardize the safety of the group.
In such cases, no refund or compensation will be provided.
e) Personal Accountability: Guests are responsible for safeguarding their belongings, maintaining appropriate conduct, and ensuring they are physically capable of participating in the scheduled activities. Any costs or liabilities resulting from non-compliance with these responsibilities will be borne by the participant.
8. Governing Law
a) These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising from services rendered shall be subject to the jurisdiction of the local courts where the operator is registered.
