Your privacy matters to us. This page explains how we collect, use, and protect your personal information when using our travel services across Indonesia. We are committed to keeping your data safe and ensuring a secure travel experience
Your privacy matters. We are committed to protecting your personal data and ensuring a safe travel experience across Indonesia
Effective Date: December 21, 2024
Business Name: PT. Semat Travel Indonesia
Registered Address: Jl. Gandapura IV A No. 19, Denpasar, Bali – Indonesia 80237
Contact: info@semat.travel / +62 811 312 351
This Privacy Policy explains how Semat Travel Indonesia — https://semat.travel (“we”, “our”, or “us”) collects, uses, discloses, and protects personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP) and relevant international standards. This policy applies to all personal data collected through our website, mobile applications, booking platforms, and physical offices
1. Personal Data We Collect
We may collect the following categories of personal data:
• Identity Information: Full name, gender, nationality, date of birth, national ID/passport number.
• Contact Details: Email address, phone number, mailing address.
• Travel Information: Itinerary details, travel preferences, flight numbers, booking data.
• Payment Data: Bank account details, credit/debit card information (processed via secure third-party providers).
• Emergency Contact: Name and relationship of emergency contact.
• Technical & Device Information: IP address, browser type, operating system, location data, cookies, and usage logs.
• User Account Information: Username, encrypted password, booking history, service preferences.
2. How We Use Your Data
Your personal data may be used for the following purposes:
• Processing bookings and providing travel services.
• Managing user accounts and authentication.
• Sending booking confirmations, travel updates, and customer service support.
• Providing technical and user assistance.
• Sending newsletters and promotions (with your consent).
• Conducting service improvements and internal analysis.
• Fulfilling legal and regulatory obligations.
3. Legal Basis for Processing
We process personal data based on:
• Your explicit consent
• The performance of a contract (travel services)
• Legal and regulatory compliance
• Legitimate business interests, such as improving customer service and operational efficiency
4. Data Sharing & Service Providers
We may share personal data with trusted third parties to support our services, including: Travel & Tourism Partners
• Airlines, hotels, tour operators, transportation providers Technology & Infrastructure Providers
• Website hosting, cloud storage, IT support, security tools Payment Gateways & Financial Institutions
• For secure payment transactions and fraud prevention Analytics & Marketing Platforms
• Google Analytics, Facebook/Meta Ads, and CRM tools (only with consent) Government & Regulatory Authorities
• When legally required for immigration, customs, or law enforcement
All third parties are bound by confidentiality and data protection agreements. They are prohibited from using your data for any other purpose beyond providing assigned services.
5. International Data Transfers
If travel services involve locations outside Indonesia, your data may be transferred internationally under safeguards required by
UU PDP and applicable global data protection regulations.
6. Child Policy
We do not knowingly collect personal data from individuals under 18 years old without parental or guardian consent.
If such information is discovered, we will delete it unless legally required to retain it.
7. Data Storage & Security
We retain data only as long as necessary for its intended purpose or as required by law. Data protection measures include:
• Encryption and secure server protocols
• Firewall & network protection
• Restricted internal access
• Regular system monitoring
8. Your Rights Under Indonesia Law
As a data subject, you have the right to:
• Access your personal data
• Rectify or update information
• Withdraw consent
• Request data deletion
• Restrict or object to processing
• File a complaint with the supervisory authority (Kominfo or relevant agency)
Requests can be submitted to info@semat.travel
9. Cookies & Tracking Technologies
Our website uses cookies to improve user experience and analyze website traffic. You can adjust cookie settings in your browser at any time.
10. Newsletters & Contact Forms
When subscribing or contacting us, we use the information solely to send relevant travel updates and respond to inquiries —
always based on your preferences.
11. Analytics & Remarketing Tools
We use Google Analytics, Facebook Pixel, and similar tools for insight and ads delivery. These tools collect data
anonymously and do not personally identify users.
12. External Links
Our site may include links to third-party websites. We are not responsible for their content or privacy practices
and recommend reviewing their respective policies.
13. Business Transfers
In the event of a merger, acquisition, or restructuring, user data may be transferred to the successor entity under this Privacy
Policy.
14. Updates to This Policy
This policy may be updated periodically. Material changes will be announced via email or website notification.
15. Contact Us
For privacy-related questions or requests, please contact us at:
info@semat.travel
+62 811 312 351
PT. Semat Travel Indonesia – Denpasar, Bali
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