About Us
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What service do you offer?
Semat Travel Indonesia specialize in curated travel experiences, offering immersive inbound tours that uncover the beauty, culture, and hidden gems of Indonesia, including:
- Tour Packages
- One Day Sightseeing Tour
- Hotel and accommodation bookings
- Airport Transfer
- Flight reservations
- Adventure, Golf
- Travel insurance
- Visa assistance
- Custom travel itineraries
What is an inbound tour?
An inbound tour refers to travel services provided to international visitors coming into Indonesia. Semat Travel Indonesia arrange everything from airport pickup to accommodations, guided tours, and cultural experiences.
Which destinations in Indonesia do you cover?
Semat Travel Indonesia offer inbound tours across popular and unique destinations in Indonesia, including Bali, Yogyakarta, Jakarta, Lombok, Komodo Island, Raja Ampat, Bromo, and more. Custom itineraries are available upon request.
Do you handle visa arrangements for Indonesia?
Semat Travel Indonesia do not issue visas directly, but we can provide information and support to help you understand the visa requirements for entering Indonesia based on your nationality. Check here
What is best time to visit Indonesia?
Indonesia is a year-round destination, but the dry season (May to October) is generally considered the best time for most regions. Some destinations have unique climates, so it depends on your itinerary.
Do you offer 24/7 customer support during the trip?
Yes, Semat Travel Indonesia provide 24/7 customer support for all travelers during their trip. Emergency contact numbers are included in your travel documents.
Is travel insurance included in the service?
Basic travel insurance is included in select packages. Semat Travel Indoensia highly recommend purchasing comprehensive travel insurance separately for full coverage.
Can I customize the services in my tour package?
Absolutely. Semat Travel Indonesia offer customizable packages where you can add or remove services such as private transfers, extra nights, or optional tours.
Do you provide services for travelers with special needs?
Yes, Semat Travel Indonesia strive to accommodate all travelers. Please inform us in advance if you require wheelchair access, special meals, or other specific services.
Are optional tours or activities available?
Yes, Semat Travel Indonesia offer a range of optional activities that can be booked in advance or during the tour (subject to availability).
What if a service is canceled or unavailable during the trip?
In case of any service disruption, Semat Travel Indonesia will do our best to provide an equivalent alternative or issue a partial refund if necessary.
Private Service
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What standard services are included in your tour packages?
Semat Travel Indonesia are committed to providing a comfortable and memorable experience. Our standard services include:
- On Arrival: Welcome flower (Bali only) and complimentary mineral water.
- During the Tour: Free flow mineral water is available throughout the tour.
- On Departure: A special souvenir as a token of appreciation.
Is the welcome flower available in all destinations?
The welcome flower is a special gesture exclusive to Bali arrivals. For other destinations, a warm welcome and mineral water are still provided.
What does “free flow mineral water” mean during the tour?
This means mineral water is available at no extra charge throughout your daily tours. We make sure you stay hydrated and refreshed.
What kind of souvenir will I receive upon departure?
The souvenir may vary depending on your destination and travel package, but it typically reflects the local culture or your travel experience.
Are these standard services included in all tour packages?
Yes, these complimentary services are included in all of our tour packages unless stated otherwise. They are part of our service quality commitment to all guests.
Special Occasions
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Do you offer anything special for birthdays or anniversaries during the trip?
Yes! If your birthday or anniversary falls during the tour, Semat Travel Indonesia are happy to provide a complimentary cake to help you celebrate.
How do I request a birthday or anniversary cake?
Please let us know at the time of booking or at least 7 days before your trip so we can make the necessary arrangements.
Is the cake really free?
Yes, the birthday or anniversary cake is completely free of charge as a gesture of appreciation from our team.
Can I customize the cake or request a specific flavor?
Semat Travel indonesia do our best to accommodate preferences (such as chocolate or fruit), but customization depends on local availability. Let us know your request in advance.
Will the cake be delivered at the hotel or during the tour?
Semat Travel Indonesia usually arrange the celebration at the hotel or during dinner, depending on your itinerary. Our team will coordinate the best timing for a surprise or private moment.
What if there is more than one guest celebrating a special occasion?
No problem! Just inform us of all the guests celebrating, and we’ll prepare cakes accordingly (subject to group size and availability).
Tour Activities
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How can I book a tour?
You can book directly through our website, or contact our team via email or WhatsApp. A deposit may be required to confirm your reservation.
Do I need to book activities in advance?
For popular or limited-space activities (such as sunrise tours, volcano hikes, or water adventures), we recommend booking in advance to secure availability.
Can I customize my tour itinerary?
Yes! Semat Travel Indonesia specialize in tailored travel experiences. Let us know your preferences, and we’ll help you design the perfect trip. All of our inbound tours can be tailored to your interests—whether you’re into culture, adventure, nature, culinary experiences, or a mix of everything. Contact us
What types of activities are included in your tours?
Our tours include a wide variety of activities such as cultural visits, temple tours, nature excursions, adventure experiences (like snorkeling, trekking, rafting), cooking classes, and local village explorations—depending on the destination and your interests.
Are activities tour suitable for children or senior?
Many of our activities are family-friendly and can be adapted for different age groups. Please let us know your group profile so we can recommend the most suitable options.
Are tour activities guided?
Yes, most activities are led by experienced local or licensed guides who provide cultural insights, safety instructions, and local context throughout the experience.
Are entrance fees and activities costs included in tour package?
In most cases, yes—entrance fees, tickets, and standard activity costs are included in the package price unless otherwise noted. Optional or add-on activities may incur additional charges.
What should I bring or wear to activities?
Semat Travel Indonesia will provide a recommended packing list based on your chosen activities. For example, comfortable shoes for walking tours, swimwear for water-based tours, or modest clothing for temple visits. Please check the specific tour details as mentioned.
Are adventure or outdoor activities safe?
Safety is our priority. Semat Travel Indonesia work with licensed and experienced operators who follow local safety standards. Equipment is regularly checked and proper instructions are always given before the activity.
Do you offer private or group-based tour activities?
Semat Travel Indonesia offer both options. You can join a group tour for a more social experience or request private activities for a more personalized and flexible schedule.
Can I skip or replace an activity during the tour?
Yes, if your tour is private or semi-flexible, you may skip or substitute certain activities. Please inform your guide or our team in advance to make the necessary arrangements.
Payment Price Policy
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What payment methods do you accept?
Semat Travel Indonesia accept payments via bank transfer, paypal, credit card, and selected digital wallets. Payment instructions will be provided upon booking.
Do I need to pay a deposit?
Yes. A deposit is usually required to secure your booking. The amount and deadline will be specified in your confirmation invoice. The remaining balance is typically due before your arrival or on the day of the tour.
A price listed per person or per group?
Prices are usually listed per person unless otherwise stated. For private tours or special arrangements, we can provide group pricing upon request.
Are there any hidden fees or extra charges?
No hidden fees. All inclusions and exclusions are clearly listed in your tour proposal. Optional activities, personal expenses, and tips are not included unless specifically mentioned.
Is the price different for children or infants?
Yes, Semat Travel Indonesia offer discounted rates for children and infants depending on the tour and age. Please inform us of all guest ages when booking.
What is your cancellation and refund policy?
Our cancellation policy varies depending on the tour type and timing. Typically, cancellations made within a specific period (e.g., 7–14 days before departure) may be eligible for a partial refund. Full details are available in our Terms & Conditions.
Can I change my booking after payment?
Yes, changes can be made based on availability. Some changes may incur additional fees, especially if made close to the tour date. We recommend notifying us as early as possible.
Do you provide official or receipts?
Yes, Semat Travel Indonesia provide official digital invoices and payment receipts for all confirmed bookings.
Are taxes included in tour price?
Yes, all prices include applicable local taxes unless stated otherwise. Semat Travel Indonesia strive to keep our pricing transparent and all-inclusive.
Do you offer group discount?
Yes, Semat Travel Indonesia offer special rates for large groups. Please contact us for a customized quote. Contact us
Transport
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Do you provide airport transfer?
Absolutely. Enjoy hassle-free airport transfers and convenient transportation options with us. Choose from our well-maintained fleet of vehicles, including minivans, mid-size coaches, and full-sized buses—perfect for any group size. Book here
Is airport transfer included?
Yes, most of our tour packages include airport pick-up and drop-off. Please check your specific itinerary or ask our team for confirmation. We offer a fleet of well-maintained vehicles, from private cars and minivans to full-sized buses, depending on your group size.
Is transportation included in tour activities?
Yes, all our tour packages or one day sightseeing include comfortable transportation during your trip, unless stated otherwise.
What types of vehicles do you offer or transportation?
Semat Travel Indonesia provide a wide range of transportation options, including private cars, comfortable minivans, mid-size coaches, and full-size buses—suitable for individuals, families, or large groups.
Is the vehicle air-conditioned?
Yes, all our vehicles are air-conditioned, clean, and well-maintained to ensure your comfort during the trip.
Can I request transport for a specific route or destination?
Yes, Semat Travel Indonesia offer custom transportation services. Whether it’s inter-city travel, sightseeing trips, or transfers to remote locations, we can tailor the route based on your needs.
Can you arrange transportation for large groups?
Absolutely! Semat Travel Indonesia can arrange transport for small to large groups, including corporate events or group tours. We offer buses and multiple vehicles as needed.
Is the driver included and do they speak English?
Yes, all transfers come with a professional driver. English-speaking drivers are available upon request, especially for private tours and longer transfers.
What I my flight delayed?
Semat Travel Indonesia monitor your flight schedule and adjust the pick-up time accordingly. There’s no extra charge for reasonable delays, but please inform us as soon as possible if there are major changes.
How do I recognize my driver at airport?
Our driver will wait for you at the arrival area holding a sign with your name or our company logo. You’ll receive detailed instructions before your arrival.
Are child seats or special requests available?
Yes, child seats or other special transport arrangements can be provided upon request in advance. Let us know your requirements when booking.
Hotel Accomodation
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Do your tour activities include accommodation?
Most of our packages include accommodation. Details will be specified in each tour description. We can also help you book hotels separately if needed. Check hotel here.
What type of accommodation do you offer?
Semat Travel Indonesia work with a wide range of accommodations—from budget hotels and cozy guesthouses to luxury resorts and boutique villas—based on your preferences and budget. Book here
Can I choose my own hotel?
Yes, in most cases you may request a specific hotel or upgrade. Additional charges may apply, and availability is not guaranteed.
Is breakfast included in the hotel stay?
Yes, daily breakfast is included at all hotels unless otherwise stated in your itinerary.
Will I have a private room?
Standard bookings include twin-sharing or double rooms. Single room accommodations are available upon request and may incur an additional fee.
Can I request an early check-in or late check-out?
Early check-in and late check-out requests depend on the hotel’s availability. We’re happy to forward your request, but it cannot be guaranteed.
Are hotel rooms equipped with Wi-Fi and other basic amenities?
Yes, all hotels provide free Wi-Fi and standard amenities such as towels, toiletries, and air conditioning
What happens if I want to extend my stay?
Let us know in advance if you’d like to extend your stay. We can assist with hotel availability and booking adjustments.
Will I receive hotel details before the tour starts?
Yes, we will provide complete hotel information (name, address, contact) at least 1 week before your departure.
What if I have special needs or preferences for accommodation?
Please inform us of any special requests (e.g., wheelchair access, dietary restrictions, non-smoking room) when booking, and we will do our best to accommodate you.
Is there a hotel security deposit?
Some hotels may require a refundable deposit upon check-in. This is payable directly to the hotel and returned at check-out, assuming no incidentals are charged.
Guide
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Do your package tour activities include English-speaking guide?
Yes, Semat Travel Indonesia provide professional English-speaking guides to ensure you get the most out of your trip and understand the culture, history, and local insights.
What languages do the tour guides speak?
Our tour guides primarily speak English. However, guides speaking other languages (such as Spanish, French, Mandarin, etc.) may be available upon request, depending on the destination.
How qualified are the tour guides?
All our guides are licensed professionals with in-depth knowledge of the destinations, culture, and history. Many also have certifications in first aid and customer service.
Can I request a private guide?
Yes, private guides are available for customized or private tours. Additional fees may apply.
Will the guide assist with hotel check-ins and transportation?
Yes, your guide will help coordinate hotel check-ins, transfers, and any tour-related logistics during your trip.
What should I do if I get separated from the group?
Your guide will provide emergency contact information and clear instructions at the beginning of the tour. Always keep your guide’s phone number with you.
Do I need to tip the tour guide?
Tipping is not mandatory but is greatly appreciated if you are satisfied with the service. Standard tipping guidelines will be provided in your tour documents.
Will the guide be with us during free time or optional activities?
During free time, the guide is usually not present but will be available for questions or assistance. For optional activities, guide accompaniment depends on the nature of the activity.
Can I contact the guide before the tour starts?
We typically share the guide’s contact information 1–2 days before your tour begins. However, our customer support team is always available for any inquiries beforehand.
What happens if the guide gets sick or is unavailable during the tour?
In such cases, we will promptly assign a replacement guide to ensure minimal disruption to your itinerary.
Food Restaurant
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Are meals included in the tour price?
It depends on the tour. Some packages include daily breakfast, lunch only or full meals, while others may offer flexibility. Please check the specific tour details as mentioned.
Can you accommodate special dietary needs?
Yes, Semat Travel Indonesia can accommodate most dietary requirements such as vegetarian, vegan, halal, gluten-free, or allergy-specific meals. Please let us know in advance so we can make the necessary arrangements with restaurants and hotels.
Do you offer halal food options?
Absolutely. Indonesia has a wide variety of halal food options, especially in major cities and tourist destinations. We can ensure your meals meet halal standards throughout the trip.
Can I choose where to eat during the tour?
Yes. In many of our flexible tour packages, you are free to explore local restaurants and street food at your own pace. For guided tours with meals included, we select reputable and authentic dining spots.
Can I request a specific restaurant or food experience?
Of course! Semat Travel Indonesia are happy to arrange special dining experiences, such as seafood dinners by the beach, traditional cooking classes, or fine dining at recommended restaurants—just let us know your preferences.
Are drinks included with meals?
Usually, mineral water is included. Other beverages such as soft drinks, juices, or alcoholic drinks are typically not included unless specified. You may order them directly at your own expense.