Terms & Privacy

We specialize in private, personalized travel experiences. Each journey is designed around your preferences, pace, and interests — rather than pre-set packages or fixed itineraries.

Certain components of your journey, such as activities, transport, or specialized experiences, may be operated by carefully selected third-party partners.

Your journey begins with a conversation. A booking is considered confirmed once:

• The proposed itinerary has been reviewed and approved, and
• The agreed payment has been completed.

You will then receive a confirmation outlining key details of your journey. We encourage you to review all details carefully and inform us promptly if any adjustments are needed.

Each proposal reflects your personalized journey.

• All pricing is clearly communicated before confirmation
• Payments are processed through secure and reliable methods
• Transaction details will reflect Semat Travel Indonesia as the service provider

Where reference currencies are displayed, they are indicative only. Final transactions are processed in Indonesian Rupiah (IDR). We reserve the right to correct any technical or pricing inaccuracies if they occur.

Cancellation requests will be handled in a fair and reasonable manner.

• Refund eligibility may vary depending on the timing of cancellation and the services already arranged
• Certain components, especially those involving third-party providers, may be non-refundable once confirmed
• Any applicable refund will be communicated clearly based on the specific circumstances of your booking

We encourage early communication should your plans change, so we can assist in finding the best possible solution.

Adjustments to your journey may occasionally be necessary due to factors such as:

• weather conditions
• local cultural or religious events
• safety considerations
• operational circumstances beyond control

When changes are required, we will make every effort to provide suitable alternatives while maintaining the overall quality of your journey.

To ensure a smooth experience, we kindly ask that you:

• Provide accurate information during booking
• Be ready at agreed times and locations
• Follow guidance from our team and local partners
• Respect local customs, culture, and regulations

For certain activities, you are responsible for ensuring you are physically able to participate. Personal belongings remain your responsibility throughout the journey.

Certain situations may arise that are beyond reasonable control, including but not limited to:

• adverse weather or sea conditions
• natural events or environmental factors
• government regulations or restrictions
• local ceremonies or community activities
• transportation or infrastructure disruptions

In such cases, adjustments, delays, or cancellations may be necessary to ensure safety and compliance. These circumstances are considered part of travel operations and do not automatically constitute grounds for refunds.

Semat Travel Indonesia acts as the designer and coordinator of your journey. While we take great care in planning and execution, we are not liable for disruptions, delays, or changes resulting from circumstances beyond reasonable control, including:

• actions of third-party service providers
• natural or environmental conditions
• government or local authority decisions

Participation in certain activities may involve inherent risks, which are accepted as part of the travel experience. Nothing in these terms excludes liability where such exclusion is not permitted by applicable law.

You are responsible for ensuring that you meet all travel requirements, including:

• Valid passport and necessary visas
• Health and travel documentation
• Compliance with local laws and regulations

We recommend appropriate travel insurance covering medical needs, travel disruptions, and personal belongings.

Should any concerns arise, we encourage open communication. Most matters can be resolved through direct discussion with our team.

If a formal dispute cannot be resolved amicably, it will be subject to the jurisdiction of the relevant courts in Indonesia.